Q. Is it safe to order online and give my credit card information to hairartisttools.com?
Q. Are you Licensed Professional Hair Stylists and am I getting proper Hair Care information on hairartisttools.com?
Q. Can I fax or mail my order to you?
Q. How is my order shipped?
Q. Can I return my items, if I am not satisfied or it is damaged?
Q. I am a professional Hair Stylist, can I contribute advice or recommendations concerning hair care tips and trends on your website?
Q. Will hairartisttools.com be adding any new products?
Q. If you don't carry a product that I am looking for, can I place a special order for it?
Q. I have had bad experiences with customer service online, will I have this same experience with hairartisttools.com?
Q. I am having technical problems, and I can't seem to figure out how to register or order product on this website. Can you help?
Q. Do you have Next Day or Expedited shipping?
Q. I own a Hair Product or Beauty Product Line. Will you be interested in carrying my products on hairartisttools.com?
Q. I own a website too. Can I link to your website and have yours link to ours?
Q. Do you ship to P.O. Box addresses?
Q. Can I have my items shipped outside the United States or Internationally?


Q. Is it safe to order online and give my credit card information to hairartisttools.com?
A. Yes, it is very safe to order product from our website. Hairartisttools.com is 100% secure when submitting sensitive information. We use 128 bit Secure Encrypted Technology on our website which is standard for SSL secure websites on the internet. This will encrypt and prevent your sensitive information (Credit Card Information, Billing Address, etc...) from being viewed by others when submitting your order.

Q. Are you Licensed Professional Hair Stylists and am I getting proper Hair Care information on hairartisttools.com?
A. Yes, you are receiving helpful and proper Hair Care information from hairartisttools.com. We are licensed stylists that own and operate the Jon Peri Salon in Marina del Rey, California. We screen all our stylists before we allow them the right to give any recommendations in the HAT-line. The products we represent are truly ”SALON TESTED and SALON PROVEN”.

Q. Can I fax or mail my order to you?
A. Yes, you may Mail or Fax your order to us. Simply register and then shop for the products you would like to order. When you get to the “Checkout” page you will be asked which payment method you would like to use. Choose the “Mail or Fax Order” form from the drop down menu and click continue to print out the form. Follow the instructions provided on the form to Mail or Fax it to us.

Q. How is my order shipped?
A. Your items are carefully packaged and shipped through UPS Ground.

Q. Can I return my items, if I am not satisfied or it is damaged?
A. Yes, you may return your item/s ordered under specific conditions stipulated in our policy section. Please read the "Return Policy" in the policy section for more information on specific product guarantees.

Q. I am a professional Hair Stylist, can I contribute advice or recommendations concerning hair care tips and trends on your website?
A. Yes, if you are an experienced Professional Hair Stylist and are willing to provide our customers with accurate professional advice and recommendations then please contact us at the "Contact Us" section of this website. Once we receive your email you will be contacted by hairartisttools.com to further discuss your request and how we can enjoy your input.

Q. Will hairartisttools.com be adding new products?
A. Yes, hairartisttools.com has only been live since September of 2007 and we are just getting started. We are adding new information and new hair and beauty products to our website on a daily basis. Please continue to check with us for the new additions to the website and be part of our family.

Q. If you don't carry a product that I am looking for, can I place a special order for it?
A. At hairartisttools.com we try to accommodate all of our customers. If you can not find a product that you are looking for, please contact us by clicking on "Can't Find What You Are Looking For?" and write us an email. We will have our Purchasing Department do their best to follow up on the product. Please allow up to two weeks to process your request.

Q. I have had bad experiences with customer service online, will I have this same experience with hairartisttools.com?
A. No, absolutely not. We take great pride and personal interest in the lengths we go to provide our customers with first rate service. Our goal is to create an environment that is fun, easy to use and customer friendly. You are a professional in your own right deserve the same service you give your clients. Your email and other inquiries are usually answered within 24 hours.

Q. Why are there no images on some products?
A. We take our own pictures of all of our products and this takes time to edit and put up online. These pictures are currently being added daily. Thank you for understanding and please continue to check with us for new pictures on hairartisttools.com.

Q. I am having technical problems, and I can't seem to figure out how to register or order product on this website. Can you help?
A. Absolutely, hairartisttools.com is built with dynamic state of the art technology to serve our customers growing needs. You may register, search and shop from practically anywhere on the website. Here is a list is a list of Simple Steps on how to Register, Shop and Order:
1. To register with us, please click on “Register” and this will take you to a form to fill out with your information. This information is required of all new customers and is needed to process and ship your order. This general information will be stored in our database in order to expedite future orders.
2. Proceed to shop and place items in your shopping cart. Note: Each time you add a product to your cart you will notice the total of items and the amount of your order above the page in a red rectangular box. This is your quick summary of what you have in your shopping cart.
3. When you are ready to checkout and pay for your items, just click on “View/Checkout” link located in the red rectangular box.
4. You will see the products in your cart itemized and totaled. Click the “Continue” button then proceed to the checkout summary page
5. View the checkout summary page and choose your payment option; Credit Card, Fax, or Mail. 6. After you have chosen your payment method, click the yellow “Checkout” button to pay via Credit Card or to print out your Fax, Mail or Telephone purchase order form. Once you have made your payment via credit card online or you have printed out your purchase order form, you are finished. Please follow the instructions provided on the purchase order form for Fax, or Mail orders to complete your order.

Q. Do you have Next Day or Expedited shipping?
A. Yes Next Day or Expedited shipping when placing an order through our website. However, if you would like to have your items Expedited, you must place your order before 9:00 AM PDT and there is an additional handling fee that applies for these services.

Q. I own a Hair Product or Beauty Product Line. Will you be interested in carrying my products on hairartisttools.com?
A. We are always on the lookout for high quality new products and welcome all inquiries Please contact us in the "Contact Us" section on the website. Our Purchasing Department will be able to further explore your request and discuss our new product promotions program with you.

Q. I own a website too. Can I link to your website and have yours link to ours?
A. Yes, if your website is legal and does not directly compete with ours and is in the line of our store business and follows our guidelines, we will be happy to exchange links with you. Please contact us at the “Contact Us” section on this website. Please provide additional information and details in regards to your website.

Q. Do you ship to P.O. Box addresses?
A. No, at this time we use UPS and USPS for all orders and they do not deliver to P.O. Box addresses. We apologize for any inconvenience; if you would like to place an order with us please provide a business or residential address in order for your item to be shipped.

Q. Can I have my items shipped Internationally?
A. Not at this time.